Quality Assurance System

The Quality Assurance (QA) Division Is at the Heart of Our Activities to Ensure Customer Satisfaction

Quality Assurance (QA) Division

Our Quality Assurance (QA) Division includes the Customer Service Center, the Quality Assurance Department and the Food Safety Research Department, which make up our quality assurance system.

Customer Services Center

We speak directly with customers who have purchased our products and respond to comments and requests addressed to our Customer Services Center, as well as questions and complaints about our products. The valued voice of the customer is instrumental in improving our products.

Quality Assurance Department

The Quality Assurance Department creates the systems of quality assurance, as well as operates and maintains the management systems. In accordance with the Quality Policy and Action Guidelines, the Quality Assurance Department strengthens its quality safeguards, provides employee with training, establishes standards on quality assurance, manages information on raw materials, prepares product labels, conducts quality audits and supports the improvement of production plants and promotes higher customer satisfaction, among others.

Quindao Nissui Food Research and Development Co. Ltd.

The department audits, provides on-site guidance and suggestions for improvement and checks raw materials and product safety at our production sites in China. It also trains Chinese technicians, makes improvements to production and inspection technology and works on developing new products.

Quality Control Section Thailand

The department handles quality control and audits, provides on-site guidance and suggestions for improvement, organizes the inspection system, develops human resources and provides training at our production sites in Thailand.

Food Safety Research Department

At the Food Safety Research Department, inspectors with the appropriate knowledge and skills conduct tests including chemical analysis, microbial analysis and tests for foreign matter using specialized devices. To confirm food safety, tests of newly- procured raw materials, newlydeveloped products and items requested by customers, among others, are conducted in line with their respective purposes. Furthermore, to maintain and enhance the precision of the microbial analyses of the production plants, the Food Safety Research Department provides instruction and training to the staff in charge of the inspections.

Quality Assurance Committee

The Quality Assurance Committee shares customer feedback, discusses complaints and requests received and fine-tunes the quality assurance system. The Quality Assurance Committee, chaired by the President & CEO and composed of directors, the executive officers concerned, division and department heads, and two outside committee members, meets once a month.

The Customer Satisfaction Improvement Subcommittee

The Customer Satisfaction Improvement Subcommittee has been established as a subcommittee attached to the Quality Assurance Committee. Based on the individual feedback received from customers every day, it determines measures to reduce customer complaints and to enhance customer satisfaction.